Shipping policy
Welcome to CraftHoop! Here are some frequently asked questions about shipping and order tracking that you might find useful.
HOW MUCH DOES SHIPPING COST?
Right now, we offer free shipping from $60 across the USA.
We’ve also expanded our shipping to Canada, the UK, and Australia, where orders over $60 CAD / £60 GBP / $60 AUD qualify for free shipping.
DO YOU OFFER AN EXPRESS DELIVERY OPTION?
Unfortunately, we do not offer an express delivery option at this time
WHAT IS THE ORDER PROCESSING TIME?
Please, give us 1-3 days to process your order
HOW LONG DOES SHIPPING TAKE?
Right now, we offer free shipping from $60 across the USA. Shipping takes approximately 5-12 days.
We’ve also expanded shipping to Canada, the UK, and Australia, where orders over $60 CAD / £60 GBP / $60 AUD qualify for free shipping. Delivery to these countries usually takes 7–14 days.
WHY DON'T I SEE ANY TRACKING INFORMATION?
Please allow at least 2-3 days for the tracking information to be updated by the logistics provider and to be displayed. Note that the tracking link provided in the email may take time to fully load, as the tracking number needs to be synchronized across different logistics networks for your country. If you are still unable to see any tracking information, please contact us.
WHERE DO YOU SHIP TO?
Right now, we offer free shipping from $60 across the USA.
We’ve also expanded shipping to Canada, the UK, and Australia, where orders over $60 CAD / £60 GBP / $60 AUD qualify for free shipping. Delivery to these countries usually takes 7–14 days.
DOES EACH ORDER COME WITH A TRACKING NUMBER?
Yes, you will receive a tracking number when we dispatch your items, allowing you to track your order in real time.
HOW LONG DOES IT TAKE TO RECEIVE A TRACKING NUMBER?
It takes approximately 2-3 business days to receive a tracking number for your order.
HOW DO I TRACK MY ORDER USING MY TRACKING NUMBER?
To track your order in real time, click on the tracking number provided in the email to view the delivery status of your order.
HOW WOULD I RECEIVE THE TRACKING NUMBERS?
The tracking numbers will be sent via email to the address you used during checkout.
CAN I CANCEL OR AMEND MY ORDER AFTER PAYMENT?
Please note that we generally do not allow cancellations or amendments to orders once payment has been made.
WHAT KINDS OF PAYMENT DO YOU ACCEPT?
We accept MasterCard, Visa, American Express, PayPal and most major credit cards. All payments are safe and secured with encryption, and we do not store your card details.
WHAT IS YOUR REFUND POLICY?
Please read the terms of our Refund Policy here
HOW DO I GET IN TOUCH?
We’d love to hear from you! If you need any help with your order, please contact us with your order number or reach out to us at info@crafthoop.com
Please read our Terms & Conditions
